FAQs
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FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to the Meadowbrook Antiques FAQ page. Here you will find quick answers to our most common inquiries regarding our products, shipping, and return processes. For a comprehensive understanding, we recommend reviewing our full policy pages.
1. What types of furniture do you specialize in? Meadowbrook Antiques specializes in high-quality outdoor residential furniture. Our collection includes outdoor sofas, dining sets, fire pits, chaise lounges, and weather-resistant chairs like the classic Adirondack style, all designed to enhance your outdoor living spaces.
2. Is shipping free at Meadowbrook Antiques? Shipping costs are calculated based on the item’s size, weight, and your delivery location. Any applicable shipping charges will be clearly displayed at the checkout page before you finalize your order. For more details, please visit our Shipping Policy.
3. How long will it take to receive my order?
- Handling Time: Orders are typically processed within 1–3 business days (Monday–Friday).
- Transit Time: Once shipped, delivery generally takes 5–10 business days. Please note that larger furniture sets or freight shipments may require additional transit time depending on carrier scheduling.
4. Do you ship internationally? Currently, we only ship within the United States. We do not offer international shipping at this time.
5. How can I track my shipment? Once your order is dispatched, we will send you a shipment confirmation email with a tracking number. Please allow up to 24 hours for the carrier’s system to update the tracking information.
6. What is your return policy? We offer a 30-day return window from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. For full instructions, please refer to our Refund & Returns Policy.
7. What if my furniture arrives damaged? We take great care in packaging, but if an item arrives damaged or defective, please contact us at support@meadowbrookantiques.com within 48 hours of delivery. Please include photographs of the damaged item and the packaging so we can resolve the issue promptly.
8. Can I change or cancel my order? You may cancel your order as long as it has not yet been processed for shipment. Once the order has left our facility, it falls under our standard Return Policy. Please contact us as soon as possible if you need to make changes.
9. Is my payment information secure? Yes. Your payments are processed through secure, PCI-compliant third-party gateways. Meadowbrook Antiques does not store or have access to your sensitive credit card details or payment credentials.
10. Why does the color of the furniture look slightly different than the photo? We strive for 100% accuracy in our product images. However, slight variations in color or finish may occur due to different monitor settings, studio lighting, or the natural characteristics of materials like teak and wicker.
11. How do I contact your support team? Our team is here to help! You can reach us via:
- Email: support@meadowbrookantiques.com
- Phone: +1 413-642-3817
- Address: 658 Montgomery Rd, Westfield, MA 01085, United States